Rif. annuncio: 2832349
15/08/2025
At Royal Lancaster London Hotel, we recommend job seekers to apply on the current available position (Guest Service Agent). A responsible and very sociable one, ready to develop and grow with us. If you are interesting, responsible with active personality. You truly loves and knows how to socialize, we will be glad to accept you into our team!
Main duties of this role:
Ensure an efficient reception experience for guests, including check in/out, and complete audit procedures, as required.
Ensure that the guest service manager is kept fully aware of any relevant feedback from guests and, or, other departments.
Achieve positive outcomes from guest queries in a timely and efficient manner.
Demonstrate a high level of customer service at all times.
Attend appropriate training courses, when required, and assist with the night team's training and development efforts.
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.
Follow company brand standards.
Comply with hotel security, fire regulations and all health and safety legislation.
Qualifications, Experience and Requirements:
Preferred Language of Resume/Application: English.
1 year minimum proficiency experience.
Average level in English.
Monthly Salary: 4,500GBP and above, depending on level of experience.
Positive attitude.
Good communication skills.
Ability to work under pressure.
Ability to work on own or in teams.
Experience in communication and good conduct.
Extensive knowledge of hotel policies and procedures.
Attention to detail.
Benefit:
The Employee is eligible to receive a semi-annual discretionary bonus of up to a target of 45% of your Base Eligible Earnings as defined in the Company's Bonus Plan. Based on your performance, you can over-achieve your bonus target pursuant to the Company's Bonus Plan.
Employee shall be afforded Health Insurance and Retirement (Pension) Plan in accordance with the prevailing market practice in the United Kingdom and the applicable laws and regulations
In Return:
Employee shall be entitled to up to thirty (30) days of Paid Vacation/Leave (plus Bank Holidays) in any given calendar year provided that Employee remains a full time employee during such period of time. If Employee’s employment falls short of twelve months in any given calendar year, Employee’s entitlement to thirty (30) days of paid vacation/leave shall be reduced on a pro rata basis. Employee shall be eligible to accrue paid vacation/paid time off in accordance with the company's paid vacation/paid time off policy, as it may be amended from time to time, and at the rate equal to other similarly situated employees.
All qualified applicants will receive consideration for employment without regard to location, nationality and country. Royal Lancaster London Hotel need the service of candidate outside the United Kingdom, the hotel management shall secure the traveling document employee may need to travel and work here in the United Kingdom.
Interested person should forward his/her current cv/resume via email to the career department of the Royal Lancaster London Hotel for fast processing of application and consideration.
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